Refund policy

Important Information

  • Return window: 30 days from delivery
  • Return location: Our fulfilment warehouse in China
  • Processing time: Up to 7 business days for refunds to be completed
  • Replacement costs: None
  • Return cost: Customer is responsible for return postage (except for defective or incorrect items)

Return Process

Need to return an item?

Please contact us at hello@amourluxury.com within 30 days of receiving your order to initiate your return.

Items must be returned in their original condition — unused, undamaged, with all tags attached and in the original packaging.

Once your return request has been approved, we’ll send you the detailed return instructions.

Main Return Address:

Returns must be sent back to our fulfilment warehouse in China at your own cost. Full address details will be provided when you contact us to arrange the return.

We recommend using a tracked shipping service to ensure safe delivery, as customers remain responsible for parcels until received at our facility.

No restocking fees apply. Refunds are processed once the returned item has been inspected and approved at the return address.

Refunds

Once we receive your returned package, you will receive a confirmation email.
Refunds are issued to the original payment method within up to 7 business days after the returned item has been received and inspected at our facility.
You will be notified once your refund has been processed.

Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us within 24 hours of receipt at hello@amourluxury.com . Include your order number, photos, and a brief description of the issue.

For defective or incorrect items, you will receive a full refund — no return shipping required. We will confirm the issue and process your refund promptly.

Cancellations

If you wish to cancel your order, please contact us as soon as possible at hello@amourluxury.com . Please ensure your request is made before your order has been processed or dispatched.

Exchanges

If you would like to exchange an item, please contact our customer service team at hello@amourluxury.com for assistance and return instructions.

Information about the company

  • Website name: Amour Luxury
  • Company name: Your Online Supply Ltd.
  • Address: 65 Mansfield Road, Nottingham, NG1 3FN
  • Email: hello@amourluxury.com 
  • Contact form: Here
  • CRN (Companies House): 11799187
  • VAT: GB458873828

     

    Customer Service Hours:

    Monday - Friday 9am to 6pm (UK Time)
    Saturday - 10am to 4pm (UK Time)
    Sunday - Closed

    Response time: Our customer service team will respond within 24 hours on business days

Last updated date: 19-05-2026